Terms of service

Welcome to Tasaca. By accessing or using our website (https://www.tasacasport.com), including all information, tools, and services available, you agree to be bound by the following Terms of Service ("Terms").

At Tasaca, we don’t just sell e-bikes—we build a long-term relationship with every rider. These Terms are designed to ensure a transparent, fair, and reliable experience for all users.

Our Service Philosophy

Tasaca is built on the belief that a premium product deserves premium support. We commit to:

Honesty – Accurate specifications and transparent pricing
Responsiveness – 0–24 hour response time (business days)
Longevity – 10-year parts availability commitment
Accountability – If we make a mistake, we fix it

Acceptance of Terms

By using our website, you confirm that:

You are at least the age of majority in your jurisdiction
You agree to comply with all applicable laws and regulations
You accept these Terms in full

If you do not agree, you may not access or use our services.

General Conditions

We reserve the right to:

Refuse service to anyone at any time
Limit or cancel orders at our discretion
Modify or discontinue any part of the service without notice

However, Tasaca operates under a customer-first resolution principle, and we aim to resolve disputes fairly and transparently.

Accuracy, Completeness & Updates

We strive for accuracy, but:

Information may occasionally contain errors or omissions
Content may not always be up-to-date
We are not obligated to update all information immediately

You agree that reliance on site content is at your own risk.

Products, Pricing & Availability

Pricing

Prices may change without notice
Promotions are time-limited

Product Representation

We aim for accurate visuals and descriptions
Display colors may vary depending on your device

Availability

Products may be limited in quantity
We reserve the right to discontinue products at any time

Product Use & Safety Disclaimer

Tasaca e-bikes are high-performance vehicles.
By purchasing, you agree to:

Read and follow the user manual
Comply with local traffic laws and regulations
Use appropriate safety gear

Tasaca is not responsible for misuse, unsafe riding behavior, or violations of local laws.

Orders, Billing & Account Information

We reserve the right to:
Refuse or cancel any order

Limit quantities per customer / household
Flag suspicious or reseller activity

You agree to provide:

Accurate billing and shipping information
Valid payment details

Failure to provide accurate information may result in order cancellation.

Shipping, Returns & Warranty Integration

Your purchase is also governed by:

Shipping Policy
Return & Refund Policy
Warranty Policy

These policies are considered part of these Terms.

Third-Party Services & Tools

Our website may include:

Third-party tools (Shopify, payment gateways, etc.)
External links

We:

Do not control these services
Are not responsible for their performance or policies

Your use of third-party services is at your own risk.

User Content, Feedback & UGC Rights

By submitting content (reviews, videos, suggestions), you agree that:
Tasaca may:

Use, edit, publish, and distribute your content
Use content for marketing and promotional purposes

We are not obligated to:

Compensate for submissions
Keep submissions confidential

Prohibited Uses

You may not use this website:

For illegal activities
To violate intellectual property rights
To harass, abuse, or discriminate
To upload malicious code or viruses
To collect or misuse personal data
For fraud, spam, or misleading activities

Violation may result in immediate termination of access.

Disclaimer of Warranties

We do not guarantee that:

The service will be uninterrupted
The website will be error-free
Results will meet expectations

All services and products are provided: “As is” and “as available”

Limitation of Liability

To the fullest extent permitted by law:
Tasaca shall not be liable for:

Indirect or consequential damages
Loss of profits or data
Injuries resulting from product misuse

Liability is limited to what is outlined in our Warranty Policy.

Indemnification

You agree to indemnify and hold harmless Tasaca and its affiliates from:

Claims arising from your misuse of the website
Violations of these Terms
Violations of laws or third-party rights

Severability

If any provision is deemed invalid:

The remaining Terms remain enforceable

Termination

We may terminate access if:

You violate these Terms
We suspect misuse or fraud

You remain liable for all charges up to termination.

Entire Agreement

These Terms constitute the full agreement between you and Tasaca, including:

Shipping Policy
Return Policy
Warranty Policy

They supersede all prior agreements.

Governing Law

These Terms are governed by the laws of the United States.

Changes to Terms

We may update these Terms at any time.
Continued use of the site means you accept those changes.

Contact Us — We’re Here to Help

We believe communication builds trust.
Email: support@tasacasport.com
Phone: +1 800-851-9969
Hours: Monday – Friday, 09:00 – 18:00 (GMT-5)