Shipping policy – Tasaca
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Fast Delivery across the contiguous U.S！ Fast Delivery across the contiguous U.S！

Shipping policy

At Tasaca, we don’t just deliver bikes — we deliver readiness for your next ride.
Our mission is to ensure every Tasaca electric motorcycle arrives fast, safe, and in perfect condition, backed by a premium delivery experience you can trust.

 

Order Processing Time

  • Fast Processing: Orders are processed within 1 business day (24 hours) after confirmation
  • Order Verification: Some orders may require additional verification for security purposes

Shipping Confirmation

Once your order is shipped, you will receive:

  • Tracking number
  • Carrier information
  • Estimated delivery date

Shipping Time & Carriers

Estimated Delivery Time

  • Standard delivery: 2–7 business days after shipment

Logistics Partners

We work with trusted carriers to ensure safe delivery:

  • FedEx
  • UPS
  • USPS

Shipping Origin

  • Orders are shipped from U.S. local warehouses
  • Warehouse assignment is optimized for fastest delivery

Shipping Costs

Ebike Orders
Free Shipping for all Tasaca electric motorcycles (Contiguous U.S.)

Accessories & Spare Parts

  • Shipping cost calculated at checkout
  • Based on:

○Weight
○Size
○Delivery distance

Note:

  • Free Shipping: We offer free shipping on accessory orders over $99.
  • Orders Under $99: For accessory orders below $99, the shipping fee will be calculated based on the delivery distance and displayed at checkout.

Shipping Regions & Restrictions

Shipping Area
We currently ship within the Contiguous United States (48 states only)

Non-Shipping Areas
We do NOT ship to:

  • Alaska (AK), Hawaii (HI)
  • U.S. territories (PR, GU, VI, etc.)
  • APO / FPO / DPO military addresses
  • International destinations

Address Limitations

  • We DO NOT ship to P.O. Boxes
  • Please ensure a valid residential or commercial address

Shipment Structure

To ensure safe transportation:

  • Ebikes may be shipped separately from batteries or accessories
  • Multiple packages may arrive at different times
  • Each package will have its own tracking number

 Delivery Requirements

  • High-value shipments may require signature confirmation
  • Customers are responsible for:

○Tracking delivery status

○Being available to receive the package

Local Warehouse Pickup (Self-Pickup Option)

Pickup Availability
Tasaca offers a local warehouse pickup option for customers who prefer to collect their ebike in person.
We currently operate three U.S. warehouse locations, strategically positioned to improve delivery efficiency and provide pickup convenience.

Warehouse Locations

  • 1540 E Acacia St, Suite A, Ontario, CA
  • 16203 arrow highway Irwindale CA
  • 108 N Gold Drive, Robbinsville, New Jersey

Exact pickup address will be provided after order confirmation

How Pickup Works

Step 1 – Place Your Order

  • Select “Local Pickup” at checkout (if available for your region)

Step 2 – Pickup Confirmation

  • Our team will contact you within 24 hours
  • Provide:

○Pickup address
○Available time slots
○Pickup instructions

Step 3 – Schedule Appointment

  • Pickup is by appointment only
  • Walk-ins are not accepted

Step 4 – Collect Your Order

  • Bring:

○Order confirmation email
○Valid ID

Pickup Timeframe

  • Orders are typically ready within 1–3 business days
  • Customers must pick up within 7 days after notification

Fees

No pickup fee
Local pickup is completely free

Shipping Changes & Address Updates

Before Shipment

  • Address changes: FREE

After Shipment

●Address changes are not guaranteed
●Carrier modification may:

○Cause delays
○Incur additional fees

Failed Delivery / Refused Packages

  • Refused or undeliverable shipments may result in:

○Return handling fees
○Re-shipping charges

Damaged / Lost Packages

If Your Package Arrives Damaged
Please:

  • Contact us within 48 hours of delivery
  • Provide:

○Photos of packaging
○Photos/videos of damage

Tasaca will:

  • Replace parts OR provide replacement unit
  • Cover all related costs (confirmed cases)

If Package is Lost

  • Contact us immediately
  • We will:

○File a claim with carrier
○Assist in resolution

Shipping Risk & Liability

  • Risk transfers to the customer once the package is marked as “Delivered” by the carrier
  • Tasaca is not responsible for:

○Lost/stolen packages after delivery
○Delays caused by carriers

However, we will always assist in resolving issues

Shipping Delays Disclaimer

Delivery delays may occur due to:

  • Weather conditions
  • Logistics disruptions
  • Holidays
  • Incorrect address information

All delivery times are estimates only

Order Tracking

  • Track via shipping confirmation email
  • Or carrier website

If no update within 48 hours, contact support

Important Notes

  • Double-check shipping address before placing order
  • Orders may ship in multiple packages

Contact Us

Email: support@tasacasport.com
Phone: +1 800-851-9969
Service Hours: Monday – Friday (09:00 – 18:00 GMT-5)