Warranty Policy
Effective Date: April 15, 2026
At Tasaca, we don’t just engineer high-performance ebikes—we build long-term relationships with the people who ride them. Your ebike is an investment in freedom, and our warranty is our commitment to protecting that investment.
Our philosophy is simple:
We build them to last, and we support them for the journey.
1. The Tasaca Advantage: A Different Kind of Warranty
Unlike traditional brands, Tasaca provides a Comprehensive Ecosystem of Care:
10-Year Continuity Support
We guarantee the availability of compatible spare parts for 10 years from the date of purchase.
“Quick-Swap” Replacement Priority
For eligible warranty claims, we prioritize replacement over repair, minimizing downtime.
Expert-Level Support
Your support team includes trained technicians and engineers who understand your ebike inside and out.
2. Warranty Coverage Periods
All new Tasaca ebikes are covered against manufacturing defects in materials and workmanship.
|
Component Group |
Coverage Period |
Coverage Details |
|
Frame (Chassis) |
2 Years |
Structural integrity & manufacturing defects |
|
Core Electric System (Motor, Battery, Controller) |
1 Year |
Functional & electrical failures |
|
Cockpit & Wheels |
1 Year |
Material defects & structural issues |
|
Wear & Tear Components |
6 Months |
Premature failure beyond normal wear |
|
Accessories & Add-ons |
1 Year |
Official Tasaca components only |
Note: Promotional gifts or free items are not covered under warranty.
3. Warranty Eligibility & Ownership
● Warranty is valid for the original purchaser only
● Starts from the date of delivery
● Non-transferable unless explicitly approved by Tasaca
● Proof of purchase (order number) is required
4. Our 10-Year Maintenance Commitment
Even after the warranty expires:
✔ Lifetime Technical Support
Access to expert guidance for diagnostics and maintenance
✔ Spare Parts Availability
All key components available for up to 10 years
✔ DIY Repair Support
Video tutorials + remote troubleshooting support
5. What is Covered
Tasaca will repair or replace any component that:
● Has manufacturing defects
● Fails under normal use conditions
● Is damaged during shipping (reported within required timeframe)
6. What is NOT Covered
To maintain fairness and clarity, the following are excluded:
Usage & External Factors
● Accidents, crashes, or misuse
● Stunt riding, racing, or abnormal use
● Exposure to water, chemicals, or extreme environments
● Theft or natural disasters
Modifications
● Unauthorized modifications or “tuning”
● Use of non-Tasaca parts or accessories
Wear & Tear
● Tires, brake pads, chains after normal usage lifecycle
● Cosmetic damage (scratches, paint fade)
Improper Handling
● Incorrect assembly or installation
● Failure to follow user manual instructions
Commercial Use
● Delivery services or rental usage (unless approved)
Other Limitations
● Second-hand owners (unless approved)
● Products purchased outside supported regions
● Serial number removed or altered
7. Shipping Damage Policy
If your product arrives damaged:
● Report within 7 days of delivery
● Provide photos/videos + original packaging
● Tasaca will:
○ Replace damaged parts OR
○ Provide compensation OR
○ Arrange replacement
Claims submitted after 7 days may not be accepted
8. Warranty Claim Process
We make it simple and fast:
Step 1: Contact Us
Email: support@tasacasport.com
Provide:
● Order number
● Description of issue
● Photos or videos
Step 2: Diagnosis
Our team evaluates within 0–24 hours
Step 3: Resolution
Depending on issue:
● Ship replacement parts (with guide)
● Provide repair instructions
● Arrange full replacement (if necessary)
9. Shipping & Cost Responsibilities
|
Scenario |
Cost Responsibility |
|
Valid warranty (within 30 days) |
Tasaca covers all shipping |
|
Valid warranty (after 30 days) |
Parts covered, shipping may vary |
|
Non-warranty issues |
Customer responsible |
|
Return shipping (non-quality) |
Customer responsible |
Labor, installation, or third-party repair costs are not covered
10. Replacement Policy
● Replacement parts inherit original warranty period
● Full unit replacement may be:
○ Same model OR
○ Equivalent model (if discontinued)
● Refurbished or “like-new” parts may be used when appropriate
11. Limitations of Liability
To the fullest extent permitted by law:
● Tasaca is not liable for:
○ Indirect or incidental damages
○ Loss of use, profits, or data
● Maximum liability is limited to:
○ Original purchase value of the product
12. Important Notes
● Warranty decisions are made at Tasaca’s discretion based on evidence
● Unauthorized returns will not be accepted
● Warranty does not cover delays caused by logistics or third-party services
13. A Message from Our Service Team
We treat every Tasaca bike as if it were our own.
If your experience ever falls short, we want to know—and we will fix it.
14. Contact Us
Email: support@tasacasport.com
Phone: +1 800-851-9969
Hours: Mon – Fri, 09:00 – 18:00 (GMT-5)