Effective Date: April 15, 2026

At Tasaca, we don’t just engineer high-performance ebikes—we build long-term relationships with the people who ride them. Your ebike is an investment in freedom, and our warranty is our commitment to protecting that investment.

Our philosophy is simple:
We build them to last, and we support them for the journey.

 

1. The Tasaca Advantage: A Different Kind of Warranty

Unlike traditional brands, Tasaca provides a Comprehensive Ecosystem of Care:

10-Year Continuity Support

We guarantee the availability of compatible spare parts for 10 years from the date of purchase.

“Quick-Swap” Replacement Priority

For eligible warranty claims, we prioritize replacement over repair, minimizing downtime.

Expert-Level Support

Your support team includes trained technicians and engineers who understand your ebike inside and out.

 

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2. Warranty Coverage Periods

All new Tasaca ebikes are covered against manufacturing defects in materials and workmanship.

Note: Promotional gifts or free items are not covered under warranty.

 

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3. Warranty Eligibility & Ownership

● Warranty is valid for the original purchaser only

● Starts from the date of delivery

● Non-transferable unless explicitly approved by Tasaca

● Proof of purchase (order number) is required

 

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4. Our 10-Year Maintenance Commitment

Even after the warranty expires:

✔ Lifetime Technical Support

Access to expert guidance for diagnostics and maintenance

✔ Spare Parts Availability

All key components available for up to 10 years

✔ DIY Repair Support

Video tutorials + remote troubleshooting support

 

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5. What is Covered

Tasaca will repair or replace any component that:

● Has manufacturing defects

● Fails under normal use conditions

● Is damaged during shipping (reported within required timeframe)

 

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6. What is NOT Covered

To maintain fairness and clarity, the following are excluded:

Usage & External Factors

● Accidents, crashes, or misuse

● Stunt riding, racing, or abnormal use

● Exposure to water, chemicals, or extreme environments

● Theft or natural disasters

Modifications

● Unauthorized modifications or “tuning”

● Use of non-Tasaca parts or accessories

Wear & Tear

● Tires, brake pads, chains after normal usage lifecycle

● Cosmetic damage (scratches, paint fade)

Improper Handling

● Incorrect assembly or installation

● Failure to follow user manual instructions

Commercial Use

● Delivery services or rental usage (unless approved)

Other Limitations

● Second-hand owners (unless approved)

● Products purchased outside supported regions

● Serial number removed or altered

 

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7. Shipping Damage Policy

If your product arrives damaged:

● Report within 7 days of delivery

● Provide photos/videos + original packaging

● Tasaca will:

○ Replace damaged parts OR

○ Provide compensation OR

○ Arrange replacement

Claims submitted after 7 days may not be accepted

 

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8. Warranty Claim Process

We make it simple and fast:

Step 1: Contact Us

Email: support@tasacasport.com
Provide:

● Order number

● Description of issue

● Photos or videos

Step 2: Diagnosis

Our team evaluates within 0–24 hours

Step 3: Resolution

Depending on issue:

● Ship replacement parts (with guide)

● Provide repair instructions

● Arrange full replacement (if necessary)

 

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9. Shipping & Cost Responsibilities

Labor, installation, or third-party repair costs are not covered

 

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10. Replacement Policy

● Replacement parts inherit original warranty period

● Full unit replacement may be:

○ Same model OR

○ Equivalent model (if discontinued)

● Refurbished or “like-new” parts may be used when appropriate

 

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11. Limitations of Liability

To the fullest extent permitted by law:

● Tasaca is not liable for:

○ Indirect or incidental damages

○ Loss of use, profits, or data

● Maximum liability is limited to:

○ Original purchase value of the product

 

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12. Important Notes

● Warranty decisions are made at Tasaca’s discretion based on evidence

● Unauthorized returns will not be accepted

● Warranty does not cover delays caused by logistics or third-party services

 

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13. A Message from Our Service Team

We treat every Tasaca bike as if it were our own.

If your experience ever falls short, we want to know—and we will fix it.

 

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14. Contact Us

Email: support@tasacasport.com
Phone: +1 800-851-9969
Hours: Mon – Fri, 09:00 – 18:00 (GMT-5)