Privacy policy – Tasaca
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Privacy policy

Effective Date: April 15, 2026
At Tasaca, we believe trust is the foundation of every great ride.
Just as our e-bikes are engineered for performance and reliability, our data practices are built on security, transparency, and respect.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://www.tasacasport.com or interact with our services.

Our Privacy Philosophy

We don’t treat your data as a product.
We treat it as a responsibility.

  • We do NOT sell your personal data
  • We only use data to improve your experience
  • We minimize data collection to what is necessary

Our goal: Better service, not more surveillance

 Information We Collect

To deliver a seamless and reliable experience, we collect the following categories:

A. Personal Information (Provided by You)

  • Name
  • Email address
  • Phone number
  • Billing & shipping address

Collected when you:

  • Place an order
  • Contact support
  • Subscribe to updates

B. Order & Payment Information

  • Order details (products, amount, history)
  • Payment method (processed securely)

Important:

Tasaca does NOT store full credit card details.
All payments are securely processed via:

  • Shopify Payments
  • PayPal]
  • Stripe

C. Device & Technical Information (Automatic)

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on site

Purpose:

  • Improve website performance
  • Prevent fraud
  • Optimize user experience

D. Customer Support Data

  • Email conversations
  • Support tickets
  • Call records (if applicable)

Used to:

  • Ensure consistent service
  • Track and resolve issues efficiently

How We Use Your Information

We use your data strictly to deliver a better experience:

 Order Fulfillment

  • Process payments
  • Arrange shipping
  • Send confirmations

Customer Support

  • Access order history
  • Provide technical assistance
  • Resolve issues faster

Product Safety & Warranty

  • Notify recalls or updates
  • Manage warranty claims

Personalization (Opt-in Only)

  • Product recommendations
  • Promotions tailored to your interests

You can opt out anytime.

How We Share Your Information

We only share data when necessary — and only with trusted partners.
Trusted Third Parties:

  • Logistics providers (FedEx, UPS)
  • Payment processors (Shopify, PayPal, Stripe)
  • Email & CRM tools (for support & communication)

Legal Compliance

We may disclose your data if required to:

  • Comply with laws or regulations
  • Respond to legal requests
  • Protect Tasaca’s rights

Strict Rule

All partners must meet Tasaca-level data protection standards

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience.
Types of Cookies:

  • Functional (cart, login)
  • Performance (analytics)
  • Marketing (ads, retargeting)

Tools We Use:

  • Shopify Analytics
  • Google Analytics
  • Meta Pixel (Facebook/Instagram Ads)
  • TikTok Pixel
  • Pinterest Pixel

Your Control:

You can:

  • Disable cookies in your browser
  • Opt out of targeted ads via:

○Google Ads Settings
○Facebook Ad Preferences

Note: disabling cookies may affect site functionality

Behavioral Advertising & Opt-Out

We may use your browsing behavior to show relevant ads.
This includes:

  • Products viewed
  • Pages visited
  • Interaction with ads

Opt-Out Options:

You can opt out via:

  • Digital Advertising Alliance: http://optout.aboutads.info/
  • Google: https://adssettings.google.com
  • Meta: https://www.facebook.com/settings/?tab=ads

 Your Privacy Rights

Depending on your location (e.g., California, EEA), you have the right to:

  • Access：Request a copy of your data
  • Correction：Fix inaccurate information
  • Deletion：Request data removal (subject to legal requirements)
  • Portability：Request transfer of your data
  • Opt-Out：Unsubscribe from marketing anytime

California (CCPA)

  • Right to Know
  • Right to Delete
  • Right to Non-Discrimination

Europe (GDPR)

We process your data based on:

  • Consent
  • Contract fulfillment
  • Legal obligations
  • Legitimate business interests

Data Retention

We retain your data only as long as necessary:

  • Orders: for tax & warranty purposes
  • Support records: for service quality
  • Marketing data: until you opt out

Data Security

We implement industry-standard protections:

  • SSL/TLS encryption
  • Secure servers
  • Fraud detection systems

Disclaimer
No system is 100% secure,
but we continuously improve our safeguards.

Minors

Tasaca does not knowingly collect data from individuals under 14 years old.
If such data is identified:
It will be deleted immediately upon request.

Do Not Track

Currently, we do not respond to “Do Not Track” browser signals due to lack of industry standardization.

International Data Transfers

Your data may be processed in:

  • United States
  • Other secure jurisdictions

All transfers follow applicable legal safeguards.

 Changes to This Policy

We may update this policy as:

  • Laws evolve
  • Services expand

All updates will be posted with a revised Effective Date.

 Contact Us — Your Privacy Matters

If you have any questions or requests:

  • Email: support@tasacasport.com
  • Phone: +1 800-851-9969
  • Hours: Monday – Friday, 09:00 – 18:00 (GMT-5)

“We protect your data the same way we design our bikes — with precision, durability, and your long-term trust in mind.”
Tasaca — Ride with confidence. Online and off.